Shipping Policy

Last Updated: 16 October 2026

At AVA Craft, we aim to deliver your handcrafted décor products safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement or confirmation.

Orders placed on Sundays, public holidays, or during periods of high demand may require additional processing time.

For Cash on Delivery (COD) orders, processing may begin after order confirmation, which may include verification by phone or message.

2. Shipping and Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location, courier availability, and other operational factors.

Delivery to remote locations may take longer. The estimated delivery date displayed at checkout or communicated through order updates should be treated as the most relevant estimate for your order.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be clearly communicated on our website and will apply according to the conditions of that offer.

For Cash on Delivery orders, any applicable COD or additional service charges will be displayed before the order is placed.

4. Shipping Locations

We deliver to serviceable PIN codes within India, subject to courier availability.

Delivery availability may vary depending on your location. Please provide an accurate PIN code at checkout to check whether delivery is available to your address.

If a location is not serviceable or a delivery issue arises after an order is placed, our team may contact you to discuss the available options.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where available.

You can use the tracking link or tracking number to follow your shipment and check the latest delivery updates.

Please allow some time for tracking information to appear after dispatch.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address, PIN code, and reachable phone number.

Delivery may be delayed or unsuccessful if the address is incomplete, the customer is unavailable, or the courier cannot reach the recipient.

If a delivery attempt fails, the courier may arrange another attempt according to its policies. Additional delivery attempts or reshipping may involve extra charges where applicable and legally permitted.

7. Delayed, Lost, or Undelivered Orders

Although we work with delivery partners to ensure timely delivery, delays may occur due to weather, transportation disruptions, operational issues, or other circumstances beyond our reasonable control.

If your shipment appears delayed, lost, or undelivered, please contact us with your order number so we can investigate with the courier.

If an order is confirmed lost or cannot be delivered, we will work with you to arrange an appropriate resolution in accordance with our policies and applicable law.

8. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number, clear photographs, and an unboxing video where available.

Please refer to our Return & Refund Policy for eligibility and instructions. For approved returns involving damaged, defective, or incorrect items, AVA Craft will cover the reasonable return shipping costs.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may be limited, subject to our Return & Refund Policy and applicable law.

10. Contact Us

For shipping, tracking, or delivery-related questions, please contact AVA Craft through the customer support details provided on our website or order confirmation.

Please include your order number when contacting us so we can assist you efficiently.

Thank you for choosing AVA Craft. We appreciate your trust and look forward to delivering your order.