Terms of Service

Last Updated: 15 January 2026

Welcome to AVA Craft. These Terms of Service govern your access to and use of our website and the purchase of products through our online store. By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. General Conditions

AVA Craft operates this online store to offer home décor and handcrafted products to customers. We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary and permitted by applicable law.

You must provide accurate and complete information when placing an order or contacting us.

2. Products and Descriptions

We make reasonable efforts to display our products, descriptions, colours, and images accurately. However, natural bamboo products may have minor variations in colour, grain, texture, and finish due to their natural and handcrafted characteristics.

Product photographs may include decorative accessories for presentation. Please refer to each product's description for details of what is included and excluded from the purchase.

3. Pricing and Payments

All prices are displayed in the currency indicated on our website and are subject to change without prior notice.

Orders are subject to product availability and order confirmation. We reserve the right to correct genuine pricing or listing errors and will contact customers regarding any affected orders before taking further action.

Payments must be completed using the payment methods available at checkout. Cash on Delivery (COD) may be available for eligible orders, subject to the options displayed at checkout.

4. Orders and Cancellations

After placing an order, you will receive confirmation through the contact details provided, where applicable.

We reserve the right to review or cancel orders in cases such as suspected fraud, incorrect pricing, stock unavailability, or inaccurate order information, subject to applicable law. If payment has already been collected for a cancelled order, any applicable refund will be processed accordingly.

Cancellation requests should be submitted as early as possible. Dispatch may limit the ability to cancel an order, subject to applicable consumer rights.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated at checkout or in order updates. Delivery timelines are estimates and may be affected by courier operations, weather, location, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Additional delivery attempts or address corrections may be subject to courier policies.

6. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy, available on our website.

Please review that policy before placing an order. Nothing in these Terms of Service limits any rights available to customers under applicable Indian law.

7. Acceptable Use

You agree not to use our website for unlawful purposes, attempt unauthorized access, interfere with website operations, introduce malicious software, or submit fraudulent orders or misleading information.

We may take reasonable measures to protect our website, customers, and business against misuse, subject to applicable law.

8. Intellectual Property

Website content, including product photographs, text, graphics, logos, branding, and design elements, belongs to AVA Craft or its respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use this material without prior authorization, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, and external links. These services may be governed by their own terms and privacy policies.

AVA Craft is not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, AVA Craft will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and statutory remedies.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our store, you acknowledge that information is processed as described in that policy and as permitted or required by applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or legal requirements. Updated terms will be published on this page with a revised date.

Changes will apply as permitted by applicable law and will not retrospectively remove rights that customers have already acquired.

13. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.

14. Contact Information

For questions about these Terms of Service, orders, or our products, please contact AVA Craft using the customer support details provided on our website or order confirmation.

We appreciate your trust in AVA Craft and thank you for shopping with us.