You can contact AVA Craft through the contact form on our website or by using the contact details listed on our Contact Us page. We’ll be happy to help with your product or order-related questions.

We process orders as quickly as possible. Once your order has been dispatched, you’ll receive a notification with shipping information, where available. Actual delivery time depends on your location and courier service.

If you need to change or cancel your order, please contact us as soon as possible. Changes may not be possible once your order has been processed or dispatched.

Returns and replacements are subject to our store’s return policy. Please review our Return and Refund Policy page for eligibility, conditions, and instructions before requesting a return.

International shipping availability depends on the destination and our current shipping arrangements. Please contact us before placing an international order to confirm availability and applicable shipping charges.

Keep your bamboo fountain clean and place it on a stable, water-resistant surface. Regularly replace the water and clean the pump and container. Switch off and unplug the pump before cleaning. Avoid prolonged exposure to harsh sunlight and moisture when the fountain is not in use.

Yes. The fountain uses a submersible water pump that requires a compatible power supply. Follow the pump’s specifications and safety instructions provided with your product.

Once your order has been dispatched, we’ll share the tracking details with you. You can use the tracking link to follow your shipment’s progress until it reaches you.

Absolutely. Its natural bamboo design and gentle water flow make it a thoughtful choice for meditation corners, yoga spaces, living rooms, and housewarming gifts.

Please contact AVA Craft through the contact details on our website and share your order number and clear photos of any damage. Our team can guide you according to the store's applicable return, replacement, and support policies.